TERMS & CONDITIONS
TERMS AND CONDITIONS REAL BUDDIES - CONSUMER
These are our general terms and conditions. Together with the references contained herein, these terms and conditions apply to any agreement that we enter into with you.
The address of Real Buddies is Avenue Emile de Mot 19, 1000 Bruxelles, registered with the Belgian Chamber of Commerce under number 0749.662.223.
Should you have any questions, please do not hesitate to contact us via email@example.com.
We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.
1.1. We sell a variety of alcoholic beverages by the recipe of hard seltzer by the name of Real Buddies (the product/ products). Real Buddies is a refreshing alcoholic beverage with a low alcohol content of 4,5%.
1.2. You can buy our Products as shown in our web shop:
b. per box of 12 cans with different flavours.
2. REGISTRATION AND AGE LIMIT OF 18 YEARS OR OLDER
2.1. To order a product, you have to register for our service. For this, you need to provide personal information to us. You declare that you accurately provide such information and that you will keep such information up to date. We take great care in protecting your personal information (personal data). For more information, please look at our privacy statement (as published on our website). Please ensure you will use strong passwords only and that your passwords are kept secret. You are responsible for safeguarding this information and any abuse of your account resulting from the loss of this information, is for your own risk.
2.2. In order to purchase and consume our Products, you must be 18 years of age or older. We check the age several times prior to ordering.
2.3. If you purchase a Product when you are under 18 years of age or older, we are not allowed to deliver the Product to you. If we have already offered the Product for delivery, we will charge you for the shipping costs.
3. PRICES AND SHIPPING COSTS
3.1. The (total) price of the Products is listed on our Website. The prices communicated by us are inclusive of Belgian tax rates and are subject to changes and slips of the pen.
3.2. The amount of the shipping costs will be mentioned when placing the order. The shipping costs communicated by us are inclusive of Belgian tax rates and are subject to changes and slips of the pen.
4. ORDER AND PAYMENT METHOD
4.1. In our web shop you can place an order for the purchase of our Products (the Order) and pay via one of the indicated payment options.
4.2. If you have paid for your Order through our Website and the payment is successful, you will receive the payment confirmation of your Order by e-mail.
5.1. We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. BPost is our fulfilment partner and handles distribution of our products.
5.2. With the Order you can choose a time slot for the delivery of your Order. We will do our utmost to deliver the Order in the time slot you specify. If the Order is delayed, we will inform you as soon as possible in writing.
5.3. If the courier does not find you at the delivery address you provided, then the courier will deliver the Order at a BPost pickup point near you. You can then pick up the Order at the pickup point within the specified period of time upon presentation of your identification. Please note, if you do not pick up your Order at the pickup point on time, BPost may decide to return the Order to us. In that case, you will be charged for the extra costs involved in not picking up and resending your Order.
6.1. You may return the Order at any time within 14 days from the date of receipt of your Order. The moment of delivery of your Order at a BPost pickup point is also considered as the date of receipt. The costs for the return shipment are at your own expense.
6.2. The provision of Clause 6.1 applies only to unopened and undamaged Products. Products which have been opened or damaged after the date of receipt cannot be returned. When you purchase a ( combined) box of our Products, only the box with the complete original contents can be returned. If the box has been opened or damaged after the date of receipt, you cannot return the box containing the Products.
6.3. You can return the Product using the return form or by registering your return by sending an e-mail to firstname.lastname@example.org. After you have received confirmation from us, you must return the Product within 14 days.
6.4. Once we have received the Product back, we will immediately check that the Product(s) boxes of Products are undamaged, unopened and complete. If it is, we will refund the purchase price within 14 days.
6.5. During the 14-day period you have to consider whether to keep the Products, you must handle the Products and their packaging with care.
We are not liable for any damage caused by the use of a Product. This does not apply if such damage is caused by our willful intent, gross negligence or deliberate recklessness. Your right to compensation will in any case not exceed the amount of the Product ordered and paid for.
9. INTELLECTUAL PROPERTY
All intellectual property rights (such as: copyrights, logos, word marks) on our Products texts, photographs, images and other materials, are our property (or are under our control with the permission of the owner). You may not infringe these.
10. COMPLAINTS PROCEDURE
If you have a complaint about the performance of the Agreement, please let us know. Please send your complaint as soon as possible (and as fully described as possible) to email@example.com. We will deal with your complaint as soon as possible, at the latest within 5 working days after we have received your complaint. If it takes longer to settle the complaint, you will receive a confirmation of your complaint within 5 working days and we will let you know when we expect to be able to give a substantive answer. If we are unable to resolve the complaint among ourselves, a dispute will arise that is covered by the Dispute Resolution Policy.
11. DISPUTE RESOLUTION
11.1. These general terms and conditions and the Agreement that we enter into with you are governed by Belgian law.
11.2. In the event of a dispute, the court in Antwerpen shall have jurisdiction.
11.3. As a consumer, you can also visit the Online Dispute Resolution (ODR) platform. This platform offers a simple, efficient, fast and inexpensive out-of-court solution for disputes arising from online transactions. For more information see: http://ec.europa.eu/odr