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TERMS & CONDITIONS

TERMS AND CONDITIONS REAL BUDDIES - CONSUMER

These are our general terms and conditions. Together with the references contained herein, these terms and conditions apply to any agreement that we enter into with you.

The address of Real Buddies is Avenue Emile de Mot 19, 1000 Bruxelles, registered with the Belgian Chamber of Commerce under number 0749.662.223.

Should you have any questions, please do not hesitate to contact us via info@realbuddies.be.
We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.

1. PRODUCTS

1.1. We sell a variety of alcoholic beverages by the recipe of hard seltzer by the name of Real Buddies (the product/ products). Real Buddies is a refreshing alcoholic beverage with a low alcohol content of 4,5%.

1.2. You can buy our Products as shown in our web shop:

a. per box of 12 cans with the same flavour;
b. per box of 12 cans with different flavours.

2. REGISTRATION AND AGE LIMIT OF 18 YEARS OR OLDER

2.1. To order a product, you have to register for our service. For this, you need to provide personal information to us. You declare that you accurately provide such information and that you will keep such information up to date. We take great care in protecting your personal information (personal data). For more information, please look at our privacy statement (as published on our website). Please ensure you will use strong passwords only and that your passwords are kept secret. You are responsible for safeguarding this information and any abuse of your account resulting from the loss of this information, is for your own risk.

2.2. In order to purchase and consume our Products, you must be 18 years of age or older. We check the age several times prior to ordering.

2.3. If you purchase a Product when you are under 18 years of age or older, we are not allowed to deliver the Product to you. If we have already offered the Product for delivery, we will charge you for the shipping costs.

3. PRICES AND SHIPPING COSTS

3.1. The (total) price of the Products is listed on our Website. The prices communicated by us are inclusive of Belgian tax rates and are subject to changes and slips of the pen.

3.2. The amount of the shipping costs will be mentioned when placing the order. The shipping costs communicated by us are inclusive of Belgian tax rates and are subject to changes and slips of the pen.

4. ORDER AND PAYMENT METHOD

4.1. In our web shop you can place an order for the purchase of our Products (the Order) and pay via one of the indicated payment options.

4.2. If you have paid for your Order through our Website and the payment is successful, you will receive the payment confirmation of your Order by e-mail.

5. DELIVERY

5.1. We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. BPost is our fulfilment partner and handles distribution of our products.

5.2. With the Order you can choose a time slot for the delivery of your Order. We will do our utmost to deliver the Order in the time slot you specify. If the Order is delayed, we will inform you as soon as possible in writing.

5.3. If the courier does not find you at the delivery address you provided, then the courier will deliver the Order at a BPost pickup point near you. You can then pick up the Order at the pickup point within the specified period of time upon presentation of your identification. Please note, if you do not pick up your Order at the pickup point on time, BPost may decide to return the Order to us. In that case, you will be charged for the extra costs involved in not picking up and resending your Order.

6. RETURNS

6.1. You may return the Order at any time within 14 days from the date of receipt of your Order. The moment of delivery of your Order at a BPost pickup point is also considered as the date of receipt. The costs for the return shipment are at your own expense.

6.2. The provision of Clause 6.1 applies only to unopened and undamaged Products. Products which have been opened or damaged after the date of receipt cannot be returned. When you purchase a ( combined) box of our Products, only the box with the complete original contents can be returned. If the box has been opened or damaged after the date of receipt, you cannot return the box containing the Products.

6.3. You can return the Product using the return form or by registering your return by sending an e-mail to info@realbuddies.be. After you have received confirmation from us, you must return the Product within 14 days.

6.4. Once we have received the Product back, we will immediately check that the Product(s) boxes of Products are undamaged, unopened and complete. If it is, we will refund the purchase price within 14 days.

6.5. During the 14-day period you have to consider whether to keep the Products, you must handle the Products and their packaging with care.

7. LIABILITY

We are not liable for any damage caused by the use of a Product. This does not apply if such damage is caused by our willful intent, gross negligence or deliberate recklessness. Your right to compensation will in any case not exceed the amount of the Product ordered and paid for.

8. PRIVACY POLICY

We protect your personal data in accordance with the General Data Protection Regulation (AVG). For more information, please refer to our Privacy Policy.

9. INTELLECTUAL PROPERTY

All intellectual property rights (such as: copyrights, logos, word marks) on our Products texts, photographs, images and other materials, are our property (or are under our control with the permission of the owner). You may not infringe these.

10. COMPLAINTS PROCEDURE

If you have a complaint about the performance of the Agreement, please let us know. Please send your complaint as soon as possible (and as fully described as possible) to info@realbuddies.be. We will deal with your complaint as soon as possible, at the latest within 5 working days after we have received your complaint. If it takes longer to settle the complaint, you will receive a confirmation of your complaint within 5 working days and we will let you know when we expect to be able to give a substantive answer. If we are unable to resolve the complaint among ourselves, a dispute will arise that is covered by the Dispute Resolution Policy.

11. DISPUTE RESOLUTION

11.1. These general terms and conditions and the Agreement that we enter into with you are governed by Belgian law.
11.2. In the event of a dispute, the court in Antwerpen shall have jurisdiction.
11.3. As a consumer, you can also visit the Online Dispute Resolution (ODR) platform. This platform offers a simple, efficient, fast and inexpensive out-of-court solution for disputes arising from online transactions. For more information see: http://ec.europa.eu/odr

TERMS AND CONDITIONS REAL BUDDIES – B2B

These are our general terms and conditions. Together with the references contained herein, these terms and conditions apply to any agreement that we enter into with you.

The address of Real Buddies is Avenue Emile de Mot 19, 1000 Bruxelles, registered with the Belgian Chamber of Commerce under number 0749.662.223.

Should you have any questions, please do not hesitate to contact us via info@realbuddies.be.
We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.

1. PRODUCTS

1.1. We sell a variety of alcoholic beverages by the recipe of hard seltzer by the name of Real Buddies (the product / products). Real Buddies is a refreshing alcoholic beverage with a low alcohol content of 4,5%.

1.2. You can buy our Products as shown in our web shop:

a. per box of 12 cans with the same flavour;
b. per box of 12 cans with different flavours.

2. REGISTRATION

2.1. To order our Products, please register through our Website. We may assume that the information you provide is complete and correct.

2.2. We advise you to use a strong password for your account and not to give your password to third parties. You are responsible for any misuse of your account (for example: if someone else places an order by using your password). We may assume that the person using the account to order Products is authorized to do so.

3. PRICES AND SHIPPING COSTS

3.1. The (total) price of the Products is listed on our Website. The prices communicated by us are inclusive of Belgian tax rates and are subject to changes and slips of the pen.

3.2. The amount of the shipping costs will be mentioned when placing the order. The shipping costs communicated by us are inclusive of Belgian tax rates and are subject to changes and slips of the pen.

4. ORDER AND PAYMENT METHOD

4.1. In our web shop you can place an order for the purchase of our Products (the Order) and pay via one of the indicated payment options.

4.2. If you have paid for your Order through our Website and the payment is successful, you will receive the payment confirmation of your Order by e-mail.

4.3. We reserve the right to (partially) cancel the Order within two working days without giving any reason, without being obliged to compensate any damage resulting from this. After a (partial) cancellation of the Order, we will immediately refund the (relevant part of the) purchase amount to the same account from which the Order was paid.

5. BAN ON RESELLING

You may not resell the Products you purchase from us to a business customer. You may only sell or offer to the consumer the Products purchased from us.

6. DELIVERY

6.1. We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. Bpost is our fulfilment partner and handles distribution of our products.

6.2. With the Order you can choose a time slot for the delivery of your Order. We will do our utmost to deliver the Order in the time slot you specify. If the Order is delayed, we will inform you as soon as possible in writing.

6.3. The delivery takes place when the Order is offered by the deliverer to the address provided by you. You will ensure that the Order is accepted by you or an authorized employee of yours. You are always obliged to take delivery of the delivered goods. If you refuse to accept the Order or if there is no one to accept the Order, you will be responsible for the costs of additional delivery, storage and safekeeping.

6.4. Delivery times that we communicate are indicative and do not apply as a fatal deadline.

6.5. We may have an Order be delivered in parts.

7. CONTROL AND COMPLAINTS PROCEDURE

7.1. Immediately after the delivery of the Order, we recommend to check whether the quality and the quantity of the delivered goods are in accordance with what has been agreed.

7.2. You must notify us in writing of any visible defects, incomplete delivery or complaints within two working days after delivery. You must notify us in writing of any non-visible defects within two working days of their discovery. The notification must contain a detailed description of the defect and supporting evidence, such as photographs.

7.3. If there is a defect, we will, in our sole discretion, replace the Product or indemnify you, unless:

a. the complaint has not been reported in time, as stipulated in article 8.2;b. the Products can no longer be identified as coming from us;c. the defects are the result of incorrect or inexpert handling;

d. the Products have not been stored by you in the usual manner;

e. we have not been able to examine the Products;

f. you have failed to fulfil any of your obligations to us for any reason whatsoever.

7.4. If it is established that a complaint is unfounded, the costs we have incurred (such as research costs) will be borne by you.

8. FORCE MAJEURE

8.1. We do not have to fulfil our obligations to you in the event of force majeure, such as, but not limited to, pandemic impediments, strikes, obstructing government measures, transport difficulties, labor strikes, fire, machine breakdowns, boycotts, sanctions, war or threat of war and late delivery by suppliers and circumstances beyond our control.

8.2. We may suspend the obligations under the Agreement during the period of force majeure. If this period lasts longer than three months, the Parties may dissolve the Agreement without being obliged to pay damages.

8.3. If we have partly fulfilled our obligations and if the fulfilled part has independent value, we may invoice the fulfilled part.

9. WARRANTY

9.1. We give warranty on all Products, as referred to in article 10.1 until the expiration date. The expiration date is stated on the label of the Products.

9.2. No guarantee is given if one of the situations mentioned in article 7.3 occurs.

9.3. We have the right to fulfil our obligations under the guarantee by supplying a replacement product or by refunding the invoice value. The refund of the invoice value can only be made to the account number from which the invoice has been paid.

10. LIABILITY

10.1. We guarantee that the Product complies with all relevant regulations and customary requirements.

10.2. We will only be liable for your direct loss which is the direct and exclusive result of a shortcoming on our part.

10.3. We will not be liable for any loss or damage arising from our reliance on incorrect or incomplete information provided by you.

10.4. Minimal deviations of e.g. dimensions, numbers, weight and colours can not be considered a shortcoming of us.

10.5. We are not liable for damage, loss, claims of third parties, loss of data, fines or costs arising from the Agreement or from the use of the Product.

10.6. If we are nevertheless liable, such liability shall be limited per claim to the invoice value of the relevant Order.

10.7. In all cases, our liability will be limited to the amount paid out by our insurer.

10.8. The limitations of liability set out in this clause do not apply if the damage is due to intent or gross negligence on our part.

11. INDEMNIFICATION

11.1. You will indemnify us against any claims from third parties who suffer damage as a result of using the Products and whose cause is not attributable to us.

11.2. If third parties do make a claim against us, you will assist us both out of court and in court and will do everything that can be expected of you in that case.

11.3. If you do not take measures, we may do so ourselves. All costs and damages incurred by us as a result will be entirely at your expense and risk.

12. STATUTE OF LIMITATIONS

The statute of limitations for all claims and defenses against us is one year.

13. PRIVACY POLICY

We protect your personal data in accordance with the General Data Protection Regulation (AVG). For more information, please refer to our Privacy Policy.

14. INTELLECTUAL PROPERTY

All intellectual property rights (such as: copyrights, logos, word marks) on our Products texts, photographs, images and other materials, are our property (or are under our control with the permission of the owner). You may not infringe these.

15. COMPLAINTS PROCEDURE

If you have a complaint about the performance of the Agreement, please let us know. Please send your complaint as soon as possible (and as fully described as possible) to info@realbuddies.be. We will deal with your complaint as soon as possible, at the latest within 5 working days after we have received your complaint. If it takes longer to settle the complaint, you will receive a confirmation of your complaint within 5 working days and we will let you know when we expect to be able to give a substantive answer. If we are unable to resolve the complaint among ourselves, a dispute will arise that is covered by the Dispute Resolution Policy.

16. SECRECY

16.1. Unless there is a legal or professional obligation to disclose, the Parties shall keep all information exchanged with each other confidential from third parties.

16.2. The parties may not use the information exchanged for a purpose other than that for which it was obtained, except if (one of) the parties (acts) in a procedure in which these documents may be relevant.

17. COSTS AND DEFAULT

17.1. If you fail to comply with the provisions of the Agreement or the general terms and conditions, you are obliged to reimburse all costs that we have to incur in order to force you to comply with the agreements.

17.2. If a certain obligation is not met by you, you are automatically in default. A notice of default is not required.

18. NULLITY

If any part of the general terms and conditions is null and void or voidable, this does not affect the validity of the rest of the general terms and conditions. The void or voidable part will be replaced by a provision that as far as possible follows the content of the void provision.

19. CONFLICTING CLAUSE

In the event that these general terms and conditions and the Agreement contain conflicting conditions, the conditions included in the Agreement will apply.

20. APPLICABLE LAW

Belgian law.

21. COMPETENT JUDGE

The court of Antwerpen, Belgium.

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